Terms and Conditions


By receiving any Vertical Computers (VC) service, you are agreeing to the terms and conditions provided within this document. VC services include but are not limited to: Cloud Services (hosting, colocation, etc.), Voice over IP Business Telephone Services (VoIP), Managed IT and Security Services (MSSP), Software Development Services, Backup and Disaster Recovery Services, and Email Services. The term of this agreement begins on the date your service begins with VC.

Quality of Service

Voice over internet protocol (VoIP) is the transmission of voice telecommunications via the internet. Therefore, the quality of VoIP service and availability is dependent on your internet service provider (ISP), the customers network and firewall. Because of this VC will need remote access to your firewall and network to ensure the customer is receiving the highest quality of service possible. Not all firewalls and/or routers offer the ability to give priority to VoIP traffic, in which case the customer is responsible for obtaining a firewall with Quality of Service (QoS) capabilities. VC can give recommendations, but is not responsible for providing additional equipment that is not stated in the original agreement.


Enhanced 911 (E911) is not a traditional 911 service, because of this an accurate address of the customers’ location must be inputted into the VC system. The customer is responsible for providing accurate E911 location information to VC. Any changes to the customers’ location, whether permanent or temporary must be made known to VC by the customer. Outages of service including suspension, network, internet, and power failure, and cancellation will also cancel E911 service.

Retention of: Call Detail Records, Recordings, Voicemails, and Fax Files

VC retains Call Detail Records (CDRs) for 24 months. Call recordings, voicemails, and fax files are retained for 12 months. Note that if a user has requested to be emailed voicemails only (not saved to their phone), then those voicemails are not retained by VC at all.

Cancellation of Service

You may cancel your service with Vertical Computers at any time unless otherwise stated in a contract, statement of service, or statement of work. By cancelling service with Vertical Computers, the customer is subject to a cancellation fee dependent on original contract, agreement, statement of service, and/or quote. The customer is responsible to pay the remaining contractual balance on the agreed upon contract or statement of work. To cancel service, a “cancellation request” email must be submitted to cancel@verticalcomputers.com. VC holds the right to cancel the service of any customer based upon illegal use of VC’s systems or services.

VoIP Sales Tax and Fees

VoIP services are subject to taxes and fees imposed by the governing authorities, including but not limited to the FCC, state agencies, federal agencies, local agencies, municipal, Universal Service Fee, E911 etc. These taxes and fees are in a constant state of change and therefore cannot be determined beforehand in this agreement. The customer will be responsible to pay the taxes and fees stated in the customer’s monthly invoice provided by VC.

Payments and Late Charges

Payment for services is due within (7) days upon receival of invoice. VC will provide the customer an invoice upon activation of services via one of the following: mail, email, or web portal. Customers who fail to provide payment within this stated agreement will be subject to limited, suspended, or cancellation of services, and late fees.

Transfer of Service, Number Porting and Cancelling of Existing Service

During the transfer of service, number porting, call forwarding or cancellation of service from the customers’ existing phone service provider may experience but not limited to loss of service, degradation of quality, number loss, negligent internet disconnects, loss of caller ID (CID), longer ring time, dropped calls, dropped inbound and outbound faxes, etc. VC will not be held responsible for such loss of services during the transition between VC and the customers’ existing service provider. Any phone numbers that need to be ported over must be documented in the porting agreement by the customer and given to VC. VC will only be responsible for porting over the numbers that the customer has stated and documented to VC to be ported over in the quote, proposal, statement of service. For unforeseen reasons, certain phone numbers cannot be ported over to VC, in which case VC cannot be held responsible for loss of phone numbers. During the porting process, there can be an overlap in service between VC and your current phone service provider. This overlap in service may result in you receiving a bill from both VC and your current phone service provider. VC cannot be held responsible for any costs incurred from your service provider during this time.

Domestic, Long Distance, and International Rates

VC provides unlimited calling with the US and Canada. International calling will be subject extra charges based upon minutes used by the customer and destination of call. International rates subject to change and can be requested by the customer by emailing support@verticalcomputers.com. VC may monitor the use of our systems and services to bill the customer appropriately.

Customer Support

Support is available during normal work hours 8am – 5pm PST, Monday thru Friday excluding major holidays, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. VC will not be responsible for the support of network hardware, phones, firewalls, routers, or any other equipment that is not provided by VC, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Support can be reached via emailing support@verticalcomputers.com or calling (909) 929-1800.

Change Requests

Service and feature change requests can be made by contacting VC customer support team. Changes are subject to extra charges dependent on type of request and the customers agreed upon agreement, contract, and/or statement of service. Turnaround time for changes are dependent on but not limited to agreement, statement of service, contract, availability, etc.

Dispute Claims and Arbitration

In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. If a dispute cannot be resolved within (45) days from the initial notice of the dispute differences shall be settled by arbitration administered by the American Arbitration Association (AAA). By entering into this agreement both parties are waiving the right to a trial by jury or to participate in a class action.


Products purchased by the customer from VC including phones, servers, network equipment, switches, firewalls, power supplies, etc. shall be under warranty for 1 year from date of purchase, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Warranty claims can be submitted by emailing support@verticalcomputers.com or calling (909) 929 1800.

Auto Renewal

Monthly-to-month billed services will automatically renew each month. Contracts with 12 month or greater lengths will automatically renew upon their end date. Customers may opt out of the automatic renewal by submitting a request to support@verticalcomputers.com before end of their contract.

Privacy Policy

It is Vertical Computers’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to products and services we provide. We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website or apps. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the our website and apps and does not apply to our collection of information from other sources. “Website” in this Privacy Policy refers to all Vertical Computers websites and apps.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our website or apps. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Like most website operators, Vertical Computers collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Vertical Computers’ purpose in collecting non-personally identifying information is to better understand how Vertical Computers’ visitors use its website. From time to time, Vertical Computers may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Vertical Computers also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://verticalcomputers.com blog posts. Vertical Computers only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information
Certain visitors to Vertical Computers’ websites choose to interact with Vertical Computers in ways that require Vertical Computers to gather personally-identifying information. The amount and type of information that Vertical Computers gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://verticalcomputers.com to provide a username and email address.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Vertical Computers and does not cover the use of cookies by any advertisers.

Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

verticalcomputers.com uses the remarketing services from Google and Facebook to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Aggregated Statistics
Vertical Computers may collect statistics about the behavior of visitors to its website. Vertical Computers may display this information publicly or provide it to others. However, Vertical Computers does not disclose your personally-identifying information.

To enrich and perfect your online experience, Vertical Computers uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Vertical Computers uses cookies to help Vertical Computers identify and track visitors, their usage of https://verticalcomputers.com, and their website access preferences. Vertical Computers visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Vertical Computers’ websites, with the drawback that certain features of Vertical Computers’ websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Vertical Computers’ use of cookies.

Privacy Policy Changes
Although most changes are likely to be minor, Vertical Computers may change its Privacy Policy from time to time, and in Vertical Computers’ sole discretion. Vertical Computers encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.