By receiving any Vertical Computers (VC) service, you are agreeing to the terms and conditions provided within this document. VC services include but are not limited to: Cloud Services (hosting, colocation, etc.), Voice over IP Business Telephone Services (VoIP), Managed IT and Security Services (MSSP), Software Development Services, Backup and Disaster Recovery Services, and Email Services. The term of this agreement begins on the date your service begins with VC.
Quality of Service
Voice over internet protocol (VoIP) is the transmission of voice telecommunications via the internet. Therefore, the quality of VoIP service and availability is dependent on your internet service provider (ISP), the customers network and firewall. Because of this VC will need remote access to your firewall and network to ensure the customer is receiving the highest quality of service possible. Not all firewalls and/or routers offer the ability to give priority to VoIP traffic, in which case the customer is responsible for obtaining a firewall with Quality of Service (QoS) capabilities. VC can give recommendations, but is not responsible for providing additional equipment that is not stated in the original agreement.
Enhanced 911 (E911) is not a traditional 911 service, because of this an accurate address of the customers’ location must be inputted into the VC system. The customer is responsible for providing accurate E911 location information to VC. Any changes to the customers’ location, whether permanent or temporary must be made known to VC by the customer. Outages of service including suspension, network, internet, and power failure, and cancellation will also cancel E911 service.
Retention of: Call Detail Records, Recordings, Voicemails, and Fax Files
VC retains Call Detail Records (CDRs) for 24 months. Call recordings, voicemails, and fax files are retained for 12 months. Note that if a user has requested to be emailed voicemails only (not saved to their phone), then those voicemails are not retained by VC at all.
Cancellation of Service
You may cancel your service with Vertical Computers at any time unless otherwise stated in a contract, statement of service, or statement of work. By cancelling service with Vertical Computers, the customer is subject to a cancellation fee dependent on original contract, agreement, statement of service, and/or quote. The customer is responsible to pay the remaining contractual balance on the agreed upon contract or statement of work. To cancel service, a “cancellation request” email must be submitted to email@example.com. VC holds the right to cancel the service of any customer based upon illegal use of VC’s systems or services.
VoIP Sales Tax and Fees
VoIP services are subject to taxes and fees imposed by the governing authorities, including but not limited to the FCC, state agencies, federal agencies, local agencies, municipal, Universal Service Fee, E911 etc. These taxes and fees are in a constant state of change and therefore cannot be determined beforehand in this agreement. The customer will be responsible to pay the taxes and fees stated in the customer’s monthly invoice provided by VC.
Payments and Late Charges
Payment for services is due within (7) days upon receival of invoice. VC will provide the customer an invoice upon activation of services via one of the following: mail, email, or web portal. Customers who fail to provide payment within this stated agreement will be subject to limited, suspended, or cancellation of services, and late fees.
Transfer of Service, Number Porting and Cancelling of Existing Service
During the transfer of service, number porting, call forwarding or cancellation of service from the customers’ existing phone service provider may experience but not limited to loss of service, degradation of quality, number loss, negligent internet disconnects, loss of caller ID (CID), longer ring time, dropped calls, dropped inbound and outbound faxes, etc. VC will not be held responsible for such loss of services during the transition between VC and the customers’ existing service provider. Any phone numbers that need to be ported over must be documented in the porting agreement by the customer and given to VC. VC will only be responsible for porting over the numbers that the customer has stated and documented to VC to be ported over in the quote, proposal, statement of service. For unforeseen reasons, certain phone numbers cannot be ported over to VC, in which case VC cannot be held responsible for loss of phone numbers. During the porting process, there can be an overlap in service between VC and your current phone service provider. This overlap in service may result in you receiving a bill from both VC and your current phone service provider. VC cannot be held responsible for any costs incurred from your service provider during this time.
Domestic, Long Distance, and International Rates
VC provides unlimited calling with the US and Canada. International calling will be subject extra charges based upon minutes used by the customer and destination of call. International rates subject to change and can be requested by the customer by emailing firstname.lastname@example.org. VC may monitor the use of our systems and services to bill the customer appropriately.
Support is available during normal work hours 8am – 5pm PST, Monday thru Friday excluding major holidays, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. VC will not be responsible for the support of network hardware, phones, firewalls, routers, or any other equipment that is not provided by VC, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Support can be reached via emailing email@example.com or calling (909) 929-1800.
Service and feature change requests can be made by contacting VC customer support team. Changes are subject to extra charges dependent on type of request and the customers agreed upon agreement, contract, and/or statement of service. Turnaround time for changes are dependent on but not limited to agreement, statement of service, contract, availability, etc.
Dispute Claims and Arbitration
In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. If a dispute cannot be resolved within (45) days from the initial notice of the dispute differences shall be settled by arbitration administered by the American Arbitration Association (AAA). By entering into this agreement both parties are waiving the right to a trial by jury or to participate in a class action.
Products purchased by the customer from VC including phones, servers, network equipment, switches, firewalls, power supplies, etc. shall be under warranty for 1 year from date of purchase, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Warranty claims can be submitted by emailing firstname.lastname@example.org or calling (909) 929 1800.
Monthly-to-month billed services will automatically renew each month. Contracts with 12 month or greater lengths will automatically renew upon their end date. Customers may opt out of the automatic renewal by submitting a request to email@example.com before end of their contract.
Like most website operators, Vertical Computers collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Vertical Computers’ purpose in collecting non-personally identifying information is to better understand how Vertical Computers’ visitors use its website. From time to time, Vertical Computers may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Vertical Computers also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://verticalcomputers.com blog posts. Vertical Computers only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Vertical Computers’ websites choose to interact with Vertical Computers in ways that require Vertical Computers to gather personally-identifying information. The amount and type of information that Vertical Computers gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://verticalcomputers.com to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To External Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Vertical Computers may collect statistics about the behavior of visitors to its website. Vertical Computers may display this information publicly or provide it to others. However, Vertical Computers does not disclose your personally-identifying information.
To enrich and perfect your online experience, Vertical Computers uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.