Terms and Conditions

Vertical Computers
- Terms and Conditions - 

 

Terms

By receiving Vertical Computers (VC) VoIP service, you are agreeing to the terms and conditions provided within this document. RingVertical VoIP services is provided and supported by VC. The term of this agreement begins on the date your RingVertical VoIP service begins with VC.

Quality of Service

Voice over internet protocol (VoIP) is the transmission of voice telecommunications via the internet. Therefore, the quality of VoIP service and availability is dependent on your internet service provider (ISP), the customers network and firewall. Because of this VC will need remote access to your firewall and network to ensure the customer is receiving the highest quality of service possible. Not all firewalls and/or routers offer the ability to give priority to VoIP traffic, in which case the customer is responsible for obtaining a firewall with Quality of Service (QoS) capabilities. VC can give recommendations, but is not responsible for providing additional equipment that is not stated in the original agreement.

E911

Enhanced 911 (E911) is not a traditional 911 service, because of this an accurate address of the customers’ location must be inputted into the VC system. The customer is responsible for providing accurate E911 location information to VC. Any changes to the customers’ location, whether permanent or temporary must be made known to VC by the customer. Outages of service including suspension, network, internet, and power failure, and cancellation will also cancel E911 service.

Cancellation of Service

You may cancel your service with Vertical Computers at any time unless otherwise stated in a contract, statement of service or work. By cancelling VoIP service with Vertical Computers, the customer is subject to a cancellation fee dependent on original contract, agreement, statement of service, and/or quote. The customer is responsible to pay the remaining contractual balance on the agreed upon contract or statement of work. To cancel service, a “cancellation request” form must be submitted to cancel@verticaomputers.com. A “cancellation request” form must be signed by an authorized person. Cancellation request forms can be found at http://verticalcomputers.com/voip/cancel. VoIP services terms and agreement is available at http://verticalcomputers.com/termsandconditions. VC holds the right to cancel the service of any customer based upon illegal use of VC’s systems or services.

Sales Tax and Fees

VoIP services under this agreement is subject to taxes and fees imposed by the governing authorities, including but not limited to the FCC, state agencies, federal agencies, local agencies, municipal, Universal Service Fee, E911 etc. These taxes and fees are in a constant state of change and therefore cannot be determined beforehand in this agreement. The customer will be responsible to pay the taxes and fees stated in the customer’s monthly invoice provided by VC.

Payments and Late Charges

Payment for services is due within (7) days upon receival of invoice. VC will provide the customer an invoice upon activation of services via one of the following: mail, email, or web portal. Customers who fail to provide payment within this stated agreement will be subject to limited, suspended, or cancellation of services, and late fees.

 

 

Transfer of Service, Number Porting and Cancelling of Existing Service

During the transfer of service, number porting, call forwarding or cancellation of service from the customers’ existing phone service provider may experience but not limited to loss of service, degradation of quality, number loss, negligent internet disconnects, loss of caller ID (CID), longer ring time, dropped calls, dropped inbound and outbound faxes, etc. VC will not be held responsible for such loss of services during the transition between VC and the customers’ existing service provider. Any phone numbers that need to be ported over must be documented in the porting agreement by the customer and given to VC. VC will only be responsible for porting over the numbers that the customer has stated and documented to VC to be ported over in the quote, proposal, statement of service. For unforeseen reasons, certain phone numbers cannot be ported over to VC, in which case VC cannot be held responsible for loss of phone numbers. During the porting process, there can be an overlap in service between VC and your current phone service provider. This overlap in service may result in you receiving a bill from both VC and your current phone service provider. VC cannot be held responsible for any costs incurred from your service provider during this time.

Domestic, Long Distance, and International Rates

VC provides unlimited calling with the US and Canada. International calling will be subject extra charges based upon minutes used by the customer and destination of call. International rates subject to change and can be requested by the customer by emailing support@verticalcomputers.com. VC may monitor the use of our systems and services to bill the customer appropriately.

Customer Support

Support is available during normal work hours 8am – 5pm PST, Monday thru Friday excluding major holidays, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Support will be available for VoIP services and equipment provided by VC. VC will not be responsible for the support of network hardware, phones, firewalls, routers, or any other equipment that is not provided by VC, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Support can be reached via emailing support@verticalcomputers.com or calling (909) 929 1800.

System, Service, and Feature Changes

RingVertical system, service, and feature change requests can be made by contacting VC customer support team. Changes are subject to extra charges dependent on type of request and the customers agreed upon agreement, contract, and/or statement of service. Turnaround time for changes are dependent on but not limited to agreement, statement of service, contract, availability, etc.

Dispute Claims and Arbitration

In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. If a dispute cannot be resolved within (45) days from the initial notice of the dispute differences shall be settled by arbitration administered by the American Arbitration Association (AAA). By entering into this agreement both parties are waiving the right to a trial by jury or to participate in a class action.

 

 

 

 

Warranty

Products purchased by the customer from VC including phones, servers, network equipment, switches, firewalls, power supplies, etc. shall be under warranty for 1 year from date of purchase, unless otherwise stated in the customers agreed upon agreement, contract, and/or statement of service. Warranty claims can be submitted by emailing support@verticalcomputers.com or calling (909) 929 1800.

Auto Renewal

Monthly billed services will automatically renew each month. Annually billed services will automatically renew every 12 months from activation of service. The customer may opt out of the automatic renewal by submitting a request to support@verticalcomputers.com before end of their contract.